At Nextzenhub, we aim to ensure that your shopping experience is seamless from purchase to delivery. This Shipping Policy outlines the shipping options, costs, and timelines for orders placed on Nextzenhub.com.
1. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- Orders placed after 3 PM will be processed the following business day.
- If there are delays in processing your order due to high volume or unforeseen circumstances, we will notify you via email.
2. Shipping Rates and Delivery Times
We offer multiple shipping options to accommodate different needs:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders above 500 Rs or a flat rate of 700 Rs |
| Expedited Shipping | 2-3 business days | 250 Rs |
| Next-Day Shipping | 1 business day | 400 Rs |
| International Shipping | Varies by location (typically 7-21 business days) | Calculated at checkout |
Note: Delivery times are estimates and begin from the date of dispatch, not the order date. Shipping times may vary due to factors outside of our control (e.g., weather, customs delays).
3. Free Shipping
We offer free standard shipping on all domestic orders over $50. The free shipping option will be automatically applied at checkout.
4. International Shipping
We ship internationally to select countries. The cost of shipping and estimated delivery time will vary depending on the destination and will be calculated at checkout.
- Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees, which are not included in the product price or shipping cost. These charges are the buyer’s responsibility and must be paid upon arrival.
- Delivery Time: International delivery may take between 7-21 business days, depending on the country and local postal services.
5. Shipment Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package. You can monitor the progress of your shipment on the carrier’s website.
Important: Please allow up to 24-48 hours for the tracking information to be updated.
6. Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- International shipping is only available to select countries. Please refer to the list at checkout.
7. Lost or Stolen Packages
Nextzenhub is not responsible for packages lost or stolen after being marked as delivered by the shipping carrier. If your package is marked as delivered but you have not received it:
- Check with neighbors or building management.
- Contact the carrier to report a missing package and file a claim.
If your package is confirmed lost in transit before delivery, please contact us at support@nextzenhub.com, and we will assist in filing a claim and reshipping the item if necessary.
8. Delays in Shipping
While we strive to ensure that your order is delivered within the estimated timeframe, delays can occur due to unforeseen factors such as:
- Weather conditions
- Holidays
- Carrier delays
- Customs clearance for international shipments
We are not responsible for delays caused by the shipping carrier or customs.
9. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you’ve entered the wrong shipping address, please contact us immediately at support@nextzenhub.com to attempt a correction before dispatch.
10. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failure to pick up the package, or other customer-related reasons:
- We will notify you to arrange re-delivery.
- You may be responsible for additional shipping costs for re-delivery.
11. Contact Us
If you have any questions or need assistance regarding shipping, please contact our customer support team at:
Nextzenhub
Email: support@nextzenhub.com
Phone: +917970543465, 9334198143
Address: Mehandia, Pahleja Panchayat, Mahendia, Bihar 804430