At Nextzenhub, we strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, we’re here to help. This Return and Refund Policy outlines your rights and the process for returning items.
1. Eligibility for Returns
You can return an item purchased from At Nextzenhub, we strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, we’re here to help. This Return and Refund Policy outlines your rights and the process for returning items.
under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- The item must include all original tags, accessories, manuals, and documentation.
- You must initiate the return process within 30 days from the date of delivery.
Certain items may not be eligible for return, including:
- Perishable goods (e.g., food, flowers, etc.)
- Personalized or custom-made items
- Underwear, swimwear, or other intimate apparel for hygiene reasons
- Gift cards
- Downloadable software products
Please check the product details for any specific return conditions that may apply.
2. Non-Returnable Items
We do not accept returns for the following items:
- Clearance or Final Sale items: Products sold under final sale or clearance conditions are not eligible for return or exchange.
- Damaged or modified items: Items that are damaged due to improper use, handling, or personal alterations are not eligible for return.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at returns@nextzenhub.com or call our customer service team at +123-456-7890. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer support team will provide you with a Return Authorization Number (RAN) and instructions for sending back the item.
- Pack the Item: Securely pack the item in its original packaging along with all accessories, tags, and documentation.
- Ship the Item: Ship the item to the return address provided. Make sure to include your RAN in the package for faster processing. We recommend using a trackable shipping method to ensure safe delivery.
4. Return Shipping Costs
- For defective or damaged products: If the return is due to a defect or damage caused by our error, we will cover the return shipping costs.
- For other returns: If the item is being returned for reasons such as a change of mind or wrong size selection, the customer is responsible for return shipping costs.
5. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. You will receive a notification once your return is processed.
- Refund Approval: If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds will be issued (e.g., items not returned in their original condition, items returned after 30 days).
- Shipping Fees: Original shipping fees (if any) are non-refundable unless the return is due to our error.
6. Exchange Policy
If you would like to exchange an item (for a different size, color, etc.), please initiate a return following the steps above and place a new order for the desired item. We process exchanges as a separate transaction to ensure faster delivery of the replacement item.
7. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at returns@nextzenhub.com or call +123-456-7890. We will work with you to resolve the issue, either by offering a replacement, refund, or repair, depending on the situation.
8. Late or Missing Refunds
If you haven’t received a refund within the stated period, please:
- Check your bank or credit card statement.
- Contact your payment provider, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at refunds@nextzenhub.com.
9. Contact Us
If you have any questions about our Return and Refund Policy, or if you need assistance with a return or refund, please contact us:
Nextzenhub
Email: returns@nextzenhub.com
Phone: +917970543465, 9333198143
Address: Mehandia, Pahleja Panchayat, Mahendia, Bihar 804430